Hendy Group is pursuing its vision of 100% positive customer experience with the launch of a brand new customer app.
The app has been developed to make sure customers all the time have easy accessibility to Hendy and has been launched at a time of expansion for the group.
Mark Busby, director of business operations, said the launch of the app coincides with the launch of its recent Hendy Care subscription product, offering service plans, prolonged warranty and roadside assistance in a single easy monthly payment – all of which may now be activated throughout the app.
“The client journey is at the guts of our success and this recent app implies that recent and existing customers can browse vehicles on the market and owners can manage their vehicles within the quickest and easiest method possible,” said Busby.
“We hope to have 50,000 energetic users throughout the first 12 months and initial take-up has been impressive, with warranties and recovery polices amongst the preferred features thus far.”
He added that the app also enables customers to book servicing, repairs and MOTs and access their documents in a single convenient place.
“We’ve got also incorporated Waze navigation into the app which offers real-time driving directions based on live traffic updates, which we imagine adds even greater value to using the app,” he said.
The app launch also comes at an exciting time for the group, following the announcement of being appointed by Stellantis to operate Vauxhall dealerships in Dorset and Kent and Peugeot in Kent.
It’s also set to open a Genesis showroom in Poole in 2024 and is on schedule to open a brand new three franchise dealership complex in Hampshire later this yr.
This Article First Appeared At www.am-online.com
