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Hendy Group is pursuing its vision of 100% positive customer experience with the launch of a brand new customer app. The app has been developed to make sure customers all the time have easy accessibility to Hendy and has been launched at a time of expansion for the group. Mark Busby, director of business operations, said the launch of the app coincides with the launch of its recent Hendy Care subscription product, offering service plans, prolonged warranty and roadside assistance in a single easy monthly payment – all of which may now be activated throughout the app. “The client journey…

A second pitch from Anders Hedin and Roger Penske’s dealer groups to amass Pendragon in its entirety has upped their offer from 28p per share to 32p per share. Pendragon has revealed it has just had one other unsolicited proposal from Hedin Mobility Group and Penske Automotive Group, after their first approach earlier this week was thrown out by Pendragon’s board. Now the board says it can consider the revised proposal and can seek the advice of with shareholders before providing an update in the end. A shareholder meeting on October 6 is already scheduled to vote on the unique…

Consumer incentives should be put in place by the UK Government as a matter of urgency within the wake of its decision to delay the ban on the sale of latest petrol and diesel cars from 2030 to 2035. Sue Robinson, chief executive of the National Franchised Dealers Association (NFDA), which represents automotive and industrial retailers across the UK, said that while the UK continues to carry among the most ambitious climate commitment targets, it still lacked any credible up-front price incentives to support the transition to electric for less-affluent motorists. “With the removal of the Plug-In Automobile Grant (PICG)…

By the tip of the yr, BYD expects to have a UK network of 27 franchised dealerships, rising to a final figure of around 100 by the tip of 2024. Current partners include national groups corresponding to Arnold Clark, LSH Auto UK and Pendragon, but BYD can also be in search of regional representation with smaller operators, based on Simon Bisp, BYD UK head of sales. Some, corresponding to City West Country, are also signed up. It is usually planning on a ratio of two aftersales point for each sales outlet, which implies a network of 200 repairers by the tip…

Dealerships will not be entirely ready for the quantity and the complexity posed by the various Chinese electric vehicle (EV) brands hitting the UK market. Speaking on the China-Britain Business Council roundtable event on the Institute of the Motor Industry on 14 September, Jason Cranswick, chief operating officer at Marubeni Auto Investment, welcomed the prospect of more diversity but warned that it got here with challenges.   “We do see that Chinese brands are going to bring some great opportunities to us so we’re keen to collaborate. Likewise, we’re very mindful that we will not be ready yet for the…

Over three-quarters (80%) of automobile buyers say they secured either a very good or great deal on their used automobile despite the common listing price 37% above pre-pandemic levels at £19,254. The survey by online automotive marketplace CarGurus which surveyed over 1,500 recent automobile buyers found that 1 / 4 (24%) of buyers reported getting an excellent deal while 56% felt they got a very good deal on their used automobile purchase. The annual CarGurus UK Consumer Insights Survey, which examines British automobile buying and selling habits, also found that fewer than 1% of buyers felt they got a lower…

Automobile dealers forced to battle for used automotive stock are being warned to take extra care as recent evaluation by vehicle history checking company CarVertical suggests that one in 14 used cars under five years old have incorrect or falsified mileages. One to five-year-old Nissans are essentially the most commonly clocked nearly-new vehicle, with almost a fifth (18.9%) of them checked by CarVertical showing a discrepancy between their odometer and recorded mileage. Renault (16.1%) was the following commonest brand for clocked nearly-new cars, followed by Peugeot (15.8%). CarVertical suggests that digital dashboards, coupled with the prevalence of mileage-related motor finance arrangements comparable…

The shortage of any tick box approach will remain a key challenge for dealerships providing financing and insurance products because the impact of latest consumer duty laws starts making itself felt. The Consumer Duty regulations which got here into effect in July are geared toward creating more stringent standards for consumers and improving competition within the retail financial services market. Speaking on the Financing & Leasing Association (FLA) Financing the Future conference on September 12, Roma Pearson, director of consumer finance supervision on the Financial Conduct Authority (FCA), told delegates: “We don’t need a tick box approach to the buyer,”…

Hendy Group has appointed Natasha Mead as its recent head of individuals to assist develop future talent throughout the company. Sarah Martyn, director of people and organisational development, said: “Her wealth of experience working in a big customer-facing company means Natasha is well-placed to be an integral a part of the senior leadership team and he or she has quickly turn into a crucial a part of the business.” Natasha who joins Hendy Group from DIY giant B&Q takes over the role as head of individuals from Clare Hendy who’s now project lead for the group’s HR information system. “Hendy Group has…

Automotive retailers are calling for swift intervention, claiming that the autumn in value of used electric cars might be putting the UK’s plans to phase out fossil-fuel models in peril. Speaking at a September 6 House of Lords inquiry into barriers hindering the general public’s uptake of passenger electric vehicles (EVs), a motor industry panel spelled out that there should be support for the used EV automobile market. Marc Palmer, brand director at Autotrader, explained that there had been some progress over recent years within the sale of latest EVs which now make up about 16 to 17% of latest registrations, but that that…