Author: Aimee Turner
Aimée Turner is deputy editor at Automotive Management, where she helps steer the each day and long-range editorial agenda for one in all the UK’s most-read B2B titles serving automotive retail. Award-winning and deadline-hardened, she specialises within the parts of the industry where the stakes are highest and the jargon is thickest: technology, market development and the business model shifts that resolve who thrives and who simply survives. With 20+ years in journalism across automotive and aviation, Aimée has built a status for turning complex industry change into clear, usable insight. At Automotive Management she focuses on the EV transition,…
– Dealer group CEO to step down amid leadership reshuffle- Latest deputy and CFO appointments to drive integration- Give attention to growth, alignment and top 10 market position – Dealer group CEO to step down amid leadership reshuffle – Latest deputy and CFO appointments to drive integration – Give attention to growth, alignment and top 10 market position AWR Holdings has announced its chief executive officer José Blanco is about to step down later this 12 months. The AM100 heavyweight, which comprises Brayleys Cars and Johnsons Cars, has undergone significant expansion lately. Brayleys Cars founder Paul Brayley began the business…
Online vehicle discovery has long been the backbone of automotive marketing. Get your search engine marketing right, invest properly in paid media, and you may be confident your brand can be discovered, explored and, crucially, clicked, writes Jacqui Barker, VP of worldwide engagement at Keyloop. Nonetheless, in discussions I’m having with retailers and manufacturers across markets, it’s clear that this model now not guarantees results. As a substitute, we’re moving right into a world of zero click search: where consumers get their answers directly from search results pages, AI Overviews and conversational tools resembling ChatGPT, without ever visiting a web site.…
The UK financial regulator has confirmed it should defend its £9.1 billion redress scheme after receiving 4 legal challenges, warning the motion risks delaying resolution for thousands and thousands of consumers and creates fresh uncertainty for the broader market. The Financial Conduct Authority (FCA) said its objective “has been, and stays, to make sure consumers receive fair compensation as quickly as possible and to keep up a healthy motor finance market”, insisting that an industry-wide scheme stays essentially the most cost effective and efficient option to resolve the problem. “We are going to defend the scheme robustly as lawful and the most…
Lessons from Norway’s more mature EV market show that falling workshop traffic, weaker loyalty and rising competition are already reshaping dealership economics, forcing dealerships with foresight to rethink retention before margins come under pressure. Dealerships that fail to rethink retention strategies in an EV-led market risk eroding long-term profitability with evidence from Norway suggesting the impact might be each structural and difficult to reverse. Insights shared by automotive retail expert Glenn Mercer indicate that electrification shouldn’t be simply changing what dealers sell but how they sustain customer relationships and generate profit over the long term. “Retention is more worthwhile than ever,…
Mercedes-Benz has change into the fourth group to challenge the £9.1 billion consumer redress scheme imposed by Britain’s financial regulator on the motor finance industry over the misselling of historic automobile loans. The FCA’s redress programme, launched at the top of March, is designed to compensate motorists who were mis-sold automobile finance through hidden commission arrangements between 2007 and 2024. Read Motor finance redress: from commission to compensation The FCA has put the entire cost of the scheme at £9.1bn covering 12.1 million agreements, with average payouts of around £830. Roughly £7.5bn is predicted to go on to customers, with the rest covering administration…
Consumer champion Consumer Voice is to challenge the Financial Conduct Authority’s motor finance compensation scheme, potentially delaying payouts for hundreds of thousands of individuals. The FCA’s redress programme, launched at the tip of March, is designed to compensate motorists who were mis-sold automobile finance through hidden commission arrangements between 2007 and 2024. Concerns over payout levels The FCA has put the full cost of the scheme at £9.1bn covering 12.1 million agreements, with average payouts of around £830. Roughly £7.5bn is anticipated to go on to customers, with the rest covering administration costs comparable to tracing buyers, processing claims and making payments. Read Motor finance…
A judge has given permission for around 15,000 Scottish drivers to pursue a US-style class motion compensation claim against AM100 dealership group Arnold Clark over a dark web data breach in 2023. Lord Sandison has allowed 1000’s of consumers to bring group proceedings on the Court of Session, Scotland’s highest civil court, after hearing evidence earlier this 12 months over how the Scottish automotive dealership had did not protect customers’ personal information. Court backs Scottish claims route In the newest case, a person called Robert Adamson applied to the Court of Session to boost the motion for himself and the opposite drivers…
The Financial Conduct Authority (FCA) has banned a series of misleading adverts from claims management company Conclusive Financial Ltd, which trades as PCP Refunds over concerns it misrepresented motor finance compensation and used unauthorised endorsements. The regulator said the adverts featured edited and clips of consumer champion Martin Lewis and used the FCA logo without permission, creating the impression of official backing. Conclusive was required to remove the adverts and update or take down its website until it complied with FCA rules. The firm has since removed the banned material. Misleading finance adverts banned The FCA also raised concerns about its…
Yorkshire-focused AM100 dealer group DM Keith has acquired Europa Sheffield, strengthening its presence in South Yorkshire and expanding its aftersales capabilities within the region. Sheffield footprint grows Following the transition, the Sheffield dealership which is situated in Suffolk Road, will retain its existing aftersales operations including Mercedes-Benz Approved Servicing while adding recent vehicle sales from Changan alongside its existing Subaru offering. The move also introduces Europa Sheffield’s specialist Mercedes-Benz servicing capability to the group’s aftersales offering in the realm for the primary time. Dougal Keith, managing director of DM Keith, said: “When the chance presented itself to accumulate Europa, I saw a incredible dealership in a powerful location…