Author: AM-online
Commercial feature from Carwow When sourcing stock from multiple sources, the associated transport can grow to be a little bit of a handful and take dealers away from the showroom. That’s why Carwow’s game-changing Collects service helps protect retailers against financial loss on mis-described vehicles purchased in its day by day online auctions. Greater than 6,000 retailers across the UK have used Carwow as a trusted partner for sourcing quality used stock, and purchased greater than 325,000 cars from the web car-changing platform since launching the service five years ago. Carwow Collects combines the appraisal, collection and delivery of shops’…
Commercial feature from mfldirect The importance of close collaboration with dealer clients has come to the fore at mfldirect. The remarketing business, a part of Motability Operations, is working hard to support motor retailers with recent service developments that enable them to achieve the industry-wide competition for prime quality stock. On this latest AM Supplier Insight interview, mfldirect’s group product manager Alex Overton outlined how she and her team get an understanding of clients’ needs and shape mfldirect’s website development to make sure it’s a quick, intuitive platform that helps dealers find and buy the suitable stock in record time.…
Commercial feature from GardX Vindis Group has strengthened its customer offering following the successful rollout of GardX Assure’s Point of Sale GAP insurance proposition across its network. Following an intensive tender process, GardX Assure was chosen as Vindis Group’s GAP Insurance partner, reflecting the strength of its proposition and its ability to deliver a seamless, compliant and commercially effective solution inside a contemporary automotive retail environment. Designed to integrate effortlessly into the sales journey, the answer enables dealers to supply enhanced protection at the purpose of purchase, while driving incremental value and improving overall customer experience. Now being rolled out across…
The monthly Techwatch feature by Automotive Management outlines a number of the last month’s highlights in motor retail technological developments. By Alex Wright Moneypenny has launched a brand new AI Voice Receptionist designed for automotive businesses following a beta programme. The corporate said that the virtual assistant is built and run from centralised architecture at Moneypenny and is designed to talk naturally with callers, helping businesses handle enquiries more flexibly to reflect a dealership’s customer journey. Moneypenny said that the AI Receptionist uses on a regular basis language to carry natural conversations, aiming to remove the frustration related to…
The fortunes of the UK’s automotive supply chain are being put in danger by ill-conceived and misaligned policies which can be driving short-term behaviours and will determine long-term negative decisions, warns Institute of the Motor Industry president professor Jim Saker. When on December 19 Robert Forrester of Vertu Motors called the Government ‘delusional’ over the brand new electric automotive targets I totally agreed with him, but additionally I’d have added the word ‘damaging.’ Being delusional is holding firm beliefs that are usually not based in point of fact and persist despite evidence on the contrary and consequently when implemented are damaging…
Fresh from hosting The Drivetime podcast during Automotive Management Live, Jacqui Barker of Keyloop shares her thoughts in regards to the technology in play for UK motor retailers. For those who ever want to grasp the automotive industry in its purest form, plant a settee in the course of Automotive Management Live, activate a few microphones, and watch what happens. That is strictly what we did when The Drivetime Podcast went on the road to the NEC, and inside minutes the show was a live newsroom, an unexpected therapy session, and a pit lane for uncensored industry truth. Theatres were overflowing,…
The monthly Techwatch feature by Automotive Management outlines a few of the last month’s highlights in motor retail technological developments. By Alex Wright Keyloop and Marketing Delivery have integrated the enquiryMAX lead management system (LMS) and VoiceBox systems to assist dealers capture a greater volume of leads from untapped sources. The event enables enquiryMAX to gather customer details from a wider range of sources including social media, email campaigns and website forms. It also reduces manual re-keying by mechanically uploading information from channels that previously didn’t feed into the LMS. A key application is the handling of lost leads. When a…
Dealer group leaders and OEMs should do more to guard their frontline staff from unreasonable customers and the fear of backlash from CSI scores and reviews, argues Nigel Ost, a motor retail veteran and former aftersales head at Carco Group. After 42 years in retail management and at director level including 15 years in aftersales, I need to lift a difficulty that may now not be ignored: the way in which some members of the general public treat dealership staff today is unacceptable. And as leaders, we now have a responsibility to act. Abuse has grow to be normal. Frontline staff…
Commercial feature from Prommt Recent partnership enhances open banking payment capabilities and brings NatWest’s open banking (Payit™) and card payment solutions (Tyl) to the enterprise market London, twelfth August, 2025 — Prommt, the premium pay-by-link platform for distant payments, has announced a partnership with Payit™ by NatWest. Payit™ is an award-winning Open Banking solution from NatWest enabling a method to send and receive payments immediately without the necessity for bank or card details. Together, the businesses are revolutionising how businesses collect payments, making the method faster, safer and more economical. Through this powerful integration, corporate clients and merchants can now…
Commercial feature from MOTORS The automotive industry is experiencing a paradigm shift as recent electric vehicles (EVs) enter the marketplace at reduced rates. With the Government’s announcement of an electrical automotive grant scheme, which could reduce the upfront cost of recent electric vehicles by as much as £3,750, the impact on automotive buyers and dealerships is critical. On this AM Supplier Insight, Chief Operating Officer at MOTORS, Phill Jones, offered his insight into the results of the grant – discussing changing attitudes to EV, implications on the used automotive market, and suggested areas of focus for automotive dealers going forward.…