On this episode, industry fleet leaders get candid about what actually makes a vendor relationship succeed — and what guarantees it can fail. From customer support frustrations and technology breakdowns to RFQs, change management, and the growing impact of turnover across the industry, this conversation pulls back the curtain on the actual operational challenges fleet managers are navigating each day.
Recorded live on the Fleet Forward Conference, host Chris Brown sits down with Mark Booker of Nashville Electric Service, Kimberly Fisher of NOV, and Jim Petrillo of Fujifilm to debate the importance of communication, accountability, long-term partnerships, and why trust matters greater than flashy sales pitches.
The panel also dives into:
- Why customer support could make or break vendor relationships
- The hidden operational costs of poor communication
- Managing recent technology adoption across large fleets
- How fleet managers evaluate ROI beyond price alone
- What vendors consistently misunderstand about fleet operations
- The growing need for succession planning and industry knowledge transfer
- Real-world perspectives on EV charging challenges, telematics, and fleet tech implementation
Whether you are a fleet manager, supplier, OEM, or technology provider, this episode offers practical insight into the expectations, frustrations, and priorities shaping modern fleet operations.
🎧 Listen now to listen to what fleet leaders are really in search of of their vendor partnerships — and the conversations the industry must be having next.
This Article First Appeared At www.automotive-fleet.com
