Xpeng Australia has said it is going to honour customer cashback offers for vehicles sold under its original independent distributor, TrueEV, following complaints from customers who were yet to receive payments of as much as $5000.
A $3000 cashback offer was introduced in November 2025 for buyers of the Xpeng G6 mid-size electric SUV, a rival to the favored Tesla Model Y and Zeekr 7X.
The offer was increased to $5000 for vehicles ordered before December 31, 2025, but many buyers are still yet to receive the payment.
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Xpeng Australia, operated directly by the Chinese automaker, announced it might take over local distribution of the brand from TrueEV from April 1, 2026.
In a press release, it has confirmed it is going to work to make sure any outstanding cashback payments owed to customers are paid.
“In the beginning, it was a promotional offer that was through the TrueEV distributor, through the TrueEV dealers at the moment,” said Xpeng Australia national service development manager Brenton Dalton.
“For those customers, the primary point of call is attempting to make clear and attempting to get rectification through the prevailing TrueEV dealers or through head office.
“And if that hasn’t been successful for that customer? Absolutely, on a case-by-case basis, we’ll get the documentation we’d like. Once we’ve got that evidence, if that customer’s entitled to it, absolutely, we are going to pay it on a goodwill basis.
“Any customer that’s on the market with an X on the front of the bonnet, our commitment would really be to support them.”
TrueEV launched the Xpeng brand in Australia in 2024 after announcing a five-year distribution agreement with the Chinese automaker. It opened the brand’s first Australian dealership in Mascot, Sydney, in December 2024.
There at the moment are 14 Xpeng sites across Australia’s east coast, with one other as a consequence of open in Melbourne imminently.
Xpeng’s takeover of Australian distribution lower than 18 months later has seen the 2 parties develop into embroiled in a Federal Court dispute over the termination of the unique agreement.
TrueEV was ordered to offer greater than $1 million in security for costs before July 31, and the Federal Court trial is scheduled to start out on October 6, 2026.
Australian Xpeng dealers proceed to operate as usual, with 224 examples of the G6 sold in the primary half of 2026. Order books for the updated G6 opened earlier this month.
Due in showrooms before the top of July, the refreshed G6 has a $3000 lower base price than the outgoing model, with a four-grade lineup priced from $51,800 before on-road costs.
In addition to minor styling revisions, the update brings a bigger 15.6-inch infotainment touchscreen (up from 14.9 inches), significantly faster battery charging, and a WLTP driving range of 480km for the entry-level variants.
The corporate plans so as to add the larger, five-seat G9 electric SUV and the seven-seat X9 electric people mover to Australian showrooms before the top of 2026.
This Article First Appeared At www.carexpert.com.au
