Chery Malaysia has issued one more statement on the Omoda 5 rear axle case. That is the corporate’s third public statement after the case exploded on social media on April 28. The initial statement was released the day after, acknowledging the difficulty, with a second one following soon after on April 30, officially issuing a recall on 600 units of the Omoda 5.
The third statement – released today, May 4 – offers just a few interesting insights on the difficulty. Chery Malaysia says it’s “working closely with the Ministry of Transport (MOT) to make sure the rectification of all affected vehicles to the best standards of safety.” It voluntarily arranged a gathering with the MoT to transient them on the matter, in line with Lee Wen Hsiang, Chery Auto Malaysia Vice President.
The basis explanation for the difficulty has also been identified following an intensive investigation. “Following a comprehensive investigation, the seller reported that the difficulty was attributable to a facility upgrade during which a worn-out tip of the automated welding machine was replaced by a brand new welding tip. The alternative of the brand new welding tip resulted in a miscalibration of the equipment,” said Lee.
A complete of 60 units of the Omoda 5 in Malaysia has been identified to be using the affected parts, produced on August 15, 2023. Chery Malaysia then decided to solid a wider net and recall vehicles with parts made between August 14 and 17, totalling 600 units. As of yesterday (May 3), Chery Malaysia has contacted 32 of the initial 60 affected owners.
A latest website has also been created for owners to verify whether or not their automotive is affected by the recall. Chery Malaysia also pledges to release a weekly update to the general public on this matter to offer ongoing information in regards to the status of the recall programme.
Statement by Chery Malaysia in full:
Chery Auto Malaysia mobilises precautionary measures to uphold customer safety
Automaker takes responsibility, ensures accountability and transparency in managing the campaign
Kuala Lumpur, 4 May 2024 – Chery Auto Malaysia is striving to maintain customers informed in regards to the recent incident involving the axle of an OMODA 5 vehicle. Following an in depth internal investigation, the automaker has recalled a batch of 600 Omoda 5 vehicles and is working closely with the Ministry of Transport (MOT) to make sure the rectification of all affected vehicles to the best standards of safety.
“Chery Auto Malaysia is committed to providing secure and reliable transportation solutions, and we’re dedicated to making sure that each one our vehicles meet the best safety standards. In step with this commitment, Chery Auto Malaysia voluntarily arranged a gathering to transient the Ministry of Transport (MOT) on the present product inspection status and the foundation cause involving the Omoda 5 axle incident,” Chery Auto Malaysia Vice President, Lee Wen Hsiang, explained.
The automaker conducted an intensive investigation into the isolated case and reached out to the parts vendor for further clarification. “Following a comprehensive investigation, the seller reported that the difficulty was attributable to a facility upgrade during which a worn-out tip of the automated welding machine was replaced by a brand new welding tip. The alternative of the brand new welding tip resulted in a miscalibration of the equipment,” said Lee.
As a direct result, the automaker says that there are a complete of 60 units of Omoda 5 vehicles with the affected parts in Malaysia, produced on 15 August 2023. Chery Auto Malaysia has since taken additional precautionary measures by casting a wider net by implementing a special service campaign to call in and inspect OMODA 5 vehicles with rear axles produced between 14 to 17 August 2023, totalling 600 units.
“Chery Auto Malaysia views this matter most seriously as customer safety is our utmost priority. We’re within the means of reaching out to customers of the affected Vehicle Identification Numbers (VIN) to request them to bring their vehicle to our authorised service centres for an in depth inspection.
“Now we have also arrange an internet site for Omoda 5 users to verify their vehicles aren’t affected which may be done by simply keying of their Vehicle Identification Number (VIN). Our authorised service centres and technicians are well prepared to serve our customers
potentially affected by this,” Lee concluded.
Chery Auto Malaysia has confirmed that no other vehicles by the brand are affected.
Owners of Omoda 5 can check if their vehicles are affected by keying of their VIN number at https://www.chery.my/chery-product-update
As of three May 2024, Chery Auto Malaysia has contacted greater than 53% (32/60) of the affected owners.
To make sure Chery customers are well informed, a weekly update might be publicly shared to offer ongoing information in regards to the status of the recall programme.
Chery Auto Malaysia thanks all our customers for his or her patience, understanding and cooperation, and the Ministry of Transport for its advice and guidance on this matter.
For queries kindly contact the Chery Malaysia Customer Careline at +603 – 2771 7070 (Monday to Friday, 8:30am to five:30pm).
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This Article First Appeared At paultan.org
