Central dispatcha subscription dashboard, announced on June 29 that its new transactional rating system had garnered more than 500,000 reviews since its launch in February.
This new system is much more detailed than its predecessor, creating more transparency between shippers and carriers. The trade rating system now includes the most requested feature by users since its launch: the ability to rate canceled trades.
“User ratings are extremely important in any marketplace where buyers and sellers — or in the case of Central Dispatch, shippers and carriers — connect,” said Joe Kichler, vice president of logistics at Cox Automotive. , in a recent press release. “With over half a million reviews in just a few months, it’s clear that users are finding value in this new system.”
Transactional Ratings are a new way for shippers and carriers to rate their experiences for every load shipped. Much like a “verified purchase” review, these ratings are triggered by a confirmed transaction.
How reviews work:
The parties rate each other on a scale of 0 to 5 stars in three categories: news, communication and documentation. They also have the option to include detailed comments, which the other party can respond to.
Other users can mark ratings as helpful or not, further improving the experience for shippers and carriers.
Collectively, this information will give users a more complete picture of the performance of each carrier and shipper, allowing users to make more informed decisions for their businesses.
Additionally, the new ability to review canceled transactions is a much-requested feature that will allow users to provide feedback on transactions that did not go as planned.
This will help other users make more informed decisions when choosing business partners. More improvements are coming to continue increasing trust and transparency in the community.
“The canceled trades rating is a great example of our listening carefully to customer feedback and responding quickly,” Kichler said. “As we continue to invest in the Central Dispatch experience, we will do so by working closely with our tens of thousands of shippers and carriers, enabling them to continue to rely on Central Dispatch for their shipping needs. transportation.
Originally posted on Remarketing of vehicles